Complaints
A complaint about MortgageAdviceUK
If you are unhappy with this website or with our introduction service, email info@mortgageadviceuk.com with "Complaint" in the subject line. Please tell us your name, how to contact you and what went wrong. We will look into it and reply to you.
A complaint about an adviser we introduced you to
The advisers we introduce you to are separate firms from us and are responsible for the advice they give. If you have a complaint about advice or service from an adviser, raise it with that firm first. Every FCA-regulated firm must have a procedure for handling complaints.
If you are not satisfied with the firm's response, you may be able to take your complaint to the Financial Ombudsman Service, which is free to use: financial-ombudsman.org.uk or 0800 023 4567.
Checking an adviser
You can check whether a firm or adviser is authorised on the FCA Register.